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About Consumer Affairs Departments

An Office of Consumer Affairs most often refers to a government office dealing with matters of consumer protection. In different jurisdictions, it may be referred to as a department, an office, a ministry or a more local title - Department of Consumer Affairs (DCA).

DCA provides consumers with current license status information on the millions of professionals licensed or certified through our entities. Licensing ensures that professionals perform their duties to an acceptable standard and provides consumers with a remedy if a service is not delivered. Who What Suppo

Enforcement of consumer laws is one of DCA’s primary responsibilities. DCA’s enforcement staff works with the Office of the Attorney General and local district attorneys to fight fraud in the marketplace. If DCA determines wrongdoing, it can place licensees on probation, and suspend or revoke licenses. DCA also has the authority to fine businesses and individuals, and issue citations, letters of reprimand, and cease and desist orders. In less severe cases, enforcement staff work closely with licensees to correct, eliminate, and prevent performance problems.